Business & CRM

Help Desk & Ticketing System

Build a support ticketing platform with ticket assignment, SLA tracking, and a customer portal.

Build a help desk and ticketing system:

Customer portal:
- Customers submit tickets with subject, description, category, and attachments
- Track ticket status and view response history
- Knowledge base search before submitting

Agent workspace:
- Ticket inbox with filters by status, priority, assignee, category
- Assign tickets to agents or teams
- Internal notes (not visible to customer)
- Canned responses for common issues
- Merge duplicate tickets

SLA management:
- Set response time and resolution time targets by priority
- SLA countdown timer on each ticket
- Escalation rules when SLAs are at risk
- SLA compliance reporting

Dashboard:
- Open tickets by status, priority, and age
- Agent workload distribution
- Average response and resolution times
- Customer satisfaction trends

Roles: customer, agent, admin. The app should have user authentication.

Visual style:
- Color palette: white background with blue (#2563EB) primary, priority colors (red urgent, orange high, yellow medium, green low)
- Split-pane layout — ticket list on left, conversation view on right
- Clean sans-serif typography optimized for reading conversations
- Support desk aesthetic — think Zendesk or Intercom, efficient and conversation-focused

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