AI-Powered Apps

AI Customer Support Agent

Build an AI support agent that auto-responds to tickets with knowledge base integration and escalation.

Build an AI-powered customer support agent:

Ticket handling:
- Incoming tickets auto-classified by category and priority
- AI generates draft responses based on knowledge base and ticket history
- Agent reviews and sends or edits AI response
- Auto-response for common questions with confidence threshold

Knowledge base integration:
- Upload FAQs, help docs, and product documentation
- AI references relevant articles when drafting responses
- Suggest knowledge base articles to customers
- Flag gaps: questions with no matching documentation

Escalation rules:
- Define when to escalate to human agents (low confidence, angry sentiment, VIP customer)
- Escalation routing to specific teams
- AI summarizes the conversation for the human agent

Customer satisfaction:
- Post-resolution satisfaction survey
- Track CSAT scores over time
- Identify topics with lowest satisfaction
- Compare AI-handled vs. human-handled satisfaction

Dashboard:
- Tickets resolved by AI vs. human
- Average response time
- Resolution rate
- Cost savings from automation

The app should have user authentication with roles: customer, support agent, admin.

Visual style:
- Color palette: white background with blue (#0284C7) primary and AI-confidence indicators (green high, amber medium)
- Inbox layout with conversation list, chat view, and AI suggestions panel
- Clean, efficient sans-serif typography for reading messages
- AI support aesthetic — smart and efficient, like Zendesk AI or Freshdesk

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